You Already Know Marketing Is Important To Your HVAC Business in Summerfield …
Use proper HVAC marketing methods that works well in Summerfield. And the best ones are the most basic. One trick is to get ideas from other industries. What works elsewhere usually will work for HVAC contractors marketing as well. Another trick is to test every HVAC marketing tool you use. Test small to see if the tool actually works, then track your results. And keep tracking continuously.
There are a few different types of marketing HVAC contractors use. The first is consumer marketing. This is directly aimed at attracting people in the market to get new clients. HVAC marketing concepts for consumer marketing are: Direct marketing with letters and postcards, TV, Radio, and print ads. The second type of HVAC marketing is aimed at other businesses. Home Builders and construction companies are great sources of getting new clients. Referrals from other businesses are also great income producers.
The problem is that managing your HVAC company is stressful enough already. To remain successful, you also have to determine and manage your HVAC marketing plan – which is a difficult job if you don’t have a dedicated marketing staff to get it done.
HVAC Marketing Company
As a small business owner, prospects are out there for your business. You just have to look harder for them than ever before and work harder to get their attention. Here are a few ways that go beyond advertising to help you get connected to new prospects in your community.
1) Get creative with your current client base
Are any of your current clients business owners who may also have clients who could benefit from your services and products (and not in a pushy door-to-door salesman kind of way)? Always look at your current client base as a source of future referrals. Can you create a unique offering that is an extension of what your client offers their clients, a product or service that is a natural tie in? For example, if you're a home inspector, can you partner with an HVAC business to provide an ongoing yearly check up for the home owner (and you potentially earn a referral fee)?
2) Get involved
Become involved in the charitable organizations your clients or ideal clients support. By donating your services or even your time (not just writing a check) you'll get to know other local business owners who are likely in your target audience and could benefit from your expertise. By volunteering for a position within the charity that showcases your knowledge and character, you demonstrate what it's like to work with you firsthand. This effort admittedly will require time to build relationships yet will have a greater impact than placing an advertisement in a local publication.
3) Start a Facebook group
You may be sick of the whole social media craze, but with 70% of people with assets of $5 million or more on Facebook, it's not going anywhere soon. Facebook is a great opportunity to be where your clients are. Yet you should approach it as a place to share your expertise and build real relationships, not hard sell. While Facebook fan (brand) pages are great, those are more of a one-way conversation about your brand. And it's hard to get someone to join your fan page if they have never come in contact with you or your business.
Consider creating a group in Facebook for your community around something you are an expert in or have an interest in. For example, great gifts in Springfield, IL; hottest fashion trends in Orange County or best wedding resources in Dallas, TX. The exposure you can get to a potential group of new clients is remarkable. You're asking people who have an interest in this topic to join a group for news and sharing. You're not asking them to fan a brand they have no experience with.
A group is a resource. You can pepper in your own business as a resource here and there as appropriate, but you're really just creating a place for people who share an interest in what you do to get to know you and to share. You'll be amazed at how people jump in and offer advice and support in the community so it isn't really a huge time commitment on your part.
4) Shop locally
Sure it may cost you a little more, but by supporting the local business owner they are more likely to support your business in return.
5) Co-market with clients who share your target audience
Find other local business owners who share your target audience. Make sure you're shopping there, getting to know the owner and what they do that makes them different and has their clients raving about them. Approach these businesses and pool marketing resources to host an event at a local business or even your own location for your target audience. Wine tastings, spa days with mini-mani's, fashion shows, gourmet cooking lessons, complimentary blowouts, etc. are events women enjoy if your target audience is women. Make sure the event is invite only and held during time of day / week when your target audience is available. Consider providing complementary childcare. I'd advise against hosting an event that is educational about what you offer. Rather, use this event to begin building a relationship with others in your community. By showing you understand the needs and wants of your target audience with an appropriate event, this is one way to do so.
These are just a few ideas of more effective ways to invest your marketing dollars than renting a mailing list and sending a canned direct mail piece or advertising in the local media. Is it more work? Yes. Is it cheaper? In some cases yes. But the real benefit is that you'll develop lasting relationships with clients who will find it hard to leave you. And we all know it's more cost-effective to keep an existing client than it is to find a new one.
10 Steps to Increase Your HVAC Business "Profit Ability"
Finding customers is one thing, as HVAC businesses can use all types of Social Media and other Web-based material in order to generate thousands of leads. The real trick comes when it is time to convert all those leads to actual customers. This can be a tough process if you don't have all the proper things in place to help your HVAC company convert these leads into customers.
There are several steps you can take to ensure your HVAC company's success rate in converting leads into customers. Making sure your HVAC company is on point in these areas will ensure that your business converts more and more customers out of all the leads that come in.
Believe You Have a Great Service
While there are other important things to be considered, believing in your service/product is one of the more valuable ways to convert leads to customers. You have to be confident in what you are selling. This gives the potential customer confidence in what you are selling as well.
Offer Excellent Customer Service
This is something that every customer appreciates. Many companies, especially the bigger ones, can get away with sub-par customer service because of their size. This is wrong. Your HVAC company should offer excellent customer service, no matter what the circumstances are. Always be prompt and on time, always show respect to the customer, and always handle yourself with professionalism.
Build Rapport and Trust
We put this directly after "offer excellent customer service" because offering excellent customer service is the very best way to build rapport and trust with current clients/customers. Building rapport and trust is a very important aspect of converting new leads to customers. If you are a company that is built on this, then more and more customers will look for your services.
This can be a very important piece of the converting-leads-to-customers puzzle. Have your previous customers write up testimonials regarding your HVAC services. You can post them on your website, post them on a wall in your store or use them on your brochures and/or flyers. Customer testimonials allow possible future customers to get a glimpse of what the general public thinks about the service/product that you offer.
Does your HVAC company follow up with past customers? If you don't, then you should. Most customers appreciate the fact that you follow up with them. The follow-up call or email can be anything from a thank you note, to a "how was our service" survey. This allows the customer to feel like they are a bigger part of the process. It also allows the customer to feel like they are important to your company, which they should be.
Every company uses different techniques when it comes to trying to convert leads into customers. The ones you choose may be based on a number of circumstances. If your HVAC company uses some of these techniques, then you will be well on your way to expanding your clientele base.
Gtouchmarketing provides several marketing tools for HVAC Contractors in Summerfield. Top HVAC contractors know that you must always keep marketing. Even when you have more projects than you can handle. Because when you stop marketing, you stop adding to your pipeline, and eventually you will not have any clients nor projects. So always keep marketing.
Gtouchmarketing is your solution provider. We can provide your business with the marketing plan you need for success, from corporate identity, to advertising and marketing, to web development, through printing services, while meeting your objectives, schedule, and budget. Let us become your marketing arm and drive the business that you need.
Are Your Marketing Efforts Already Successful? How Can You Know What Marketing Techniques Will Work Best For Your HVAC Company in Summerfield? Call Us or Email Us Today
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