You Already Know Marketing Is Important To Your HVAC Business in Walnut Cove …
Use proper HVAC marketing methods that works well in Walnut Cove. And the best ones are the most basic. One trick is to get ideas from other industries. What works elsewhere usually will work for HVAC contractors marketing as well. Another trick is to test every HVAC marketing tool you use. Test small to see if the tool actually works, then track your results. And keep tracking continuously.
There are a few different types of marketing HVAC contractors use. The first is consumer marketing. This is directly aimed at attracting people in the market to get new clients. HVAC marketing concepts for consumer marketing are: Direct marketing with letters and postcards, TV, Radio, and print ads. The second type of HVAC marketing is aimed at other businesses. Home Builders and construction companies are great sources of getting new clients. Referrals from other businesses are also great income producers.
The problem is that managing your HVAC company is stressful enough already. To remain successful, you also have to determine and manage your HVAC marketing plan – which is a difficult job if you don’t have a dedicated marketing staff to get it done.
Search Engine Optimization for HVAC Contractors
What are your company's goods and services worth? How do you separate your high quality, professional company from the competitors low price strategies?
In any business, having the lowest prices does not always translate into the best value for the money. The heating and cooling business is no different. There are always going to be lower price mentalities out there. The low price companies frequently have new faces associated with them, due to business failure associated with the strategy.
The way to combat lower priced competitors lies in building the value of your company. There are several ways to build value. No single way will build value by itself. Value is built into the fabric of the company. Value building is a concept; a way of thinking and doing every process in the business.
Value building examples include company image, employee impressions upon customers, building, vehicle, and employee appearance. Clean vehicles, company uniforms and professional appearance will go a long way with customers.
Do what you say you will do. If you offer 24 hour service, deliver it. If you schedule an appointment at a given time, be there a few minutes early. If circumstances beyond your control will cause you to be late, call as soon as you know and let the customer have the option of re-scheduling.
If your heating and cooling company is licensed and insured, promote these facts. Your low price HVAC competitors may not be able to produce these items if challenged. Promote your service technicians and office employees skills and qualifications. Well trained professionals in a skilled trade cost more and earn more than unskilled laborers.
Treat customers with respect. This begins with answering the phone. Your office staff will likely create the very first real impression on your customers. If this task goes badly, you may have already lost the customer.
Field personnel are the face of the company. These employees are on the front lines and are face to face with your customers. They should be professionally dressed, groomed, and should respect customer property, such as taking care when parking, wearing shoe covers in the home, and being polite to the customers.
Many heating and cooling companies do not train their employees in interacting with customers. Proper training in this area will create a professional way of doing business.
Buy professional products and HVAC service parts. Do not take short cuts on cheap, low quality parts. Buy better air filter products. Become more than the a/c guy. Become the indoor air expert. Better quality parts last longer, and will support a good service warranty program. Yes, these parts will cost more to purchase, but you are building value. Remember?
Take pictures of previous work and build photo albums to share with new customers. Be proud of your previous accomplishments. Have simple professional brochures, and business cards to represent your business and employees.
Follow up after a visit with your customer. Let them know you care about them. It can be as simple as a short telephone call, or a thank you card.
Honor your warranties. If you say you will replace a defective part in a certain time frame, then do it. No questions asked.
Building value into your heating and cooling business is the culture of the business. Everything in the business must be born of this culture. If this culture is promoted every day, your company will be around for a long time, and you will see many low price competitors come and go.
Build Steady Streams of Qualified Leads for HVAC Company
Do you want to build steady streams of qualified leads for your sales force? No matter what kind of marketing you use -- direct mail... telemarketing... print ads... radio or TV-- the same cardinal rule applies: test everything on a small scale before spending money on a big scale.
'Testing' is an ugly topic. Why? Because testing variables in advertising direct mail, phone scripts and sales presentations requires discipline, diligence and patience. You can only test one variable at a time if you want to get it right. This means that if you change a headline, you can't change anything else.
Start with small tests. Use them as launching pads for your product or service.
Test one ad one time. Avoid the costly mistake of repeating your test ad. Save your money! Test your ad by running it one time -- and one time only. Using this low-cost method you can test market any product or service for under $500.
Before expanding your schedule, track and measure results. Is your ad profitable? Is it generating sufficient leads? Are these leads turning into orders? Evaluate your test by using the following guidelines.
The fastest way to test is the A-B test or as some call it split testing. This is the fastest
way to test and get to a reasonable conclusion. Let's assume you have a letter and you want to leave everything the same but test 3 different headlines, and you have 1,200 similar addresses to mail to. What you would do is send every 1st person the A headline while sending every 2nd person the B headline and every 3rd person the C headline.
You can test again a control. A control is a letter, newspaper ad or Val-Pak coupon that already works well and you're using it on a continuing basis. You have been using it long enough you know what it produces. You have a known to measure against. Now you can start trying to improve that control, ideally one step or variable at a time.
If I'm trying to beat a control, here are the variables I'll look at closely, to see if there's room for improvement:
1. The offer
2. The guarantee(s)
3. The urgency of response
4. The big idea or big promise
5. The overcoming of skepticism i.e. credibility and believability
6. The style or tone of the writing itself
7. The look of the piece
By the way, little, very testable things DO sometimes make very big differences. A contractor changed the headline on his direct mail letter and went from getting three or new clients a month to 18 to 20.
You must collect accurate data or all your testing will be wasted. You must know where all your business comes from. To do this you need to code every offer, and track it. If you have employees who are lax about this, they can totally screw up your test.
My clients that have the best profits and incomes possess the best information about where their business comes from.
Highly successful HVAC contractors view everything they do...as testing. They do NOT see things in the context of 'success' or 'failure' like ordinary people do, and as a result they do not become 'de-motivated' like most people do.
Instead, they carefully organize the things they do into a series or sequence of experiments, testing options, and focusing on the ones they find that work. And they fully expect to go through any number of experiments that don't pan out before walking away from the lab with a winner.
Always, always test your marketing methods small. Then if they work and only if they work, test a little bigger. Keep getting bigger and bigger if it works.
Gtouchmarketing provides several marketing tools for HVAC Contractors in Walnut Cove. Top HVAC contractors know that you must always keep marketing. Even when you have more projects than you can handle. Because when you stop marketing, you stop adding to your pipeline, and eventually you will not have any clients nor projects. So always keep marketing.
Gtouchmarketing is your solution provider. We can provide your business with the marketing plan you need for success, from corporate identity, to advertising and marketing, to web development, through printing services, while meeting your objectives, schedule, and budget. Let us become your marketing arm and drive the business that you need.
Are Your Marketing Efforts Already Successful? How Can You Know What Marketing Techniques Will Work Best For Your HVAC Company in Walnut Cove? Call Us or Email Us Today
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