You Already Know Marketing Is Important To Your HVAC Business in Walnut Cove …
Use proper HVAC marketing methods that works well in Walnut Cove. And the best ones are the most basic. One trick is to get ideas from other industries. What works elsewhere usually will work for HVAC contractors marketing as well. Another trick is to test every HVAC marketing tool you use. Test small to see if the tool actually works, then track your results. And keep tracking continuously.
There are a few different types of marketing HVAC contractors use. The first is consumer marketing. This is directly aimed at attracting people in the market to get new clients. HVAC marketing concepts for consumer marketing are: Direct marketing with letters and postcards, TV, Radio, and print ads. The second type of HVAC marketing is aimed at other businesses. Home Builders and construction companies are great sources of getting new clients. Referrals from other businesses are also great income producers.
The problem is that managing your HVAC company is stressful enough already. To remain successful, you also have to determine and manage your HVAC marketing plan – which is a difficult job if you don’t have a dedicated marketing staff to get it done.
10 Steps to Increase Your HVAC Business "Profit Ability"
What are your company's goods and services worth? How do you separate your high quality, professional company from the competitors low price strategies?
In any business, having the lowest prices does not always translate into the best value for the money. The heating and cooling business is no different. There are always going to be lower price mentalities out there. The low price companies frequently have new faces associated with them, due to business failure associated with the strategy.
The way to combat lower priced competitors lies in building the value of your company. There are several ways to build value. No single way will build value by itself. Value is built into the fabric of the company. Value building is a concept; a way of thinking and doing every process in the business.
Value building examples include company image, employee impressions upon customers, building, vehicle, and employee appearance. Clean vehicles, company uniforms and professional appearance will go a long way with customers.
Do what you say you will do. If you offer 24 hour service, deliver it. If you schedule an appointment at a given time, be there a few minutes early. If circumstances beyond your control will cause you to be late, call as soon as you know and let the customer have the option of re-scheduling.
If your heating and cooling company is licensed and insured, promote these facts. Your low price HVAC competitors may not be able to produce these items if challenged. Promote your service technicians and office employees skills and qualifications. Well trained professionals in a skilled trade cost more and earn more than unskilled laborers.
Treat customers with respect. This begins with answering the phone. Your office staff will likely create the very first real impression on your customers. If this task goes badly, you may have already lost the customer.
Field personnel are the face of the company. These employees are on the front lines and are face to face with your customers. They should be professionally dressed, groomed, and should respect customer property, such as taking care when parking, wearing shoe covers in the home, and being polite to the customers.
Many heating and cooling companies do not train their employees in interacting with customers. Proper training in this area will create a professional way of doing business.
Buy professional products and HVAC service parts. Do not take short cuts on cheap, low quality parts. Buy better air filter products. Become more than the a/c guy. Become the indoor air expert. Better quality parts last longer, and will support a good service warranty program. Yes, these parts will cost more to purchase, but you are building value. Remember?
Take pictures of previous work and build photo albums to share with new customers. Be proud of your previous accomplishments. Have simple professional brochures, and business cards to represent your business and employees.
Follow up after a visit with your customer. Let them know you care about them. It can be as simple as a short telephone call, or a thank you card.
Honor your warranties. If you say you will replace a defective part in a certain time frame, then do it. No questions asked.
Building value into your heating and cooling business is the culture of the business. Everything in the business must be born of this culture. If this culture is promoted every day, your company will be around for a long time, and you will see many low price competitors come and go.
Importance of Marketing for HVAC Business
In the 1990's, the cost to contractors of Yellow Pages ads was growing outrageous and, at the same time, the Yellow Pages were no longer generating large numbers of customer calls. In fact, customers were migrating steadily away from print Yellow Pages and onto the Internet.
I'm a contractor in Los Angeles, and in 1996, seeing what was going on, I built a website for my company. I soon learned that a website does little good if customers don't see it. So I began looking into how to get my contractor website to the top of Page 1 of search engines like Google. That's how I discovered Search Engine Optimization (SEO).
What Is SEO?
The purpose of SEO is to get your website listed on the first page of the major search engines: Google, Yahoo, and Bing. (Around 70% of searches are on Google, so I'll focus on Google in this article.) Making modifications to your website to improve your rankings on Google is "optimizing" your website. It's a way to tell search engines what's on your website and how helpful it is to people looking for local contracting businesses.
Google doesn't use humans to determine which websites are the most relevant for a certain subject. Instead, they rely on math formulas (called "algorithms"). If a searcher is looking for a "plumber in Boston," Google will, among other things, count the times a website says "plumber" and "Boston." It also counts how many links there are to that website -- how popular it is. Based on these bits of math and many others, it lists the websites most relevant to "Boston plumbers" in the order most likely to satisfy the searcher.
The Advantage of Being at the Top of Page 1
If Joe's Electric in Tacoma wants more customer calls, his website better be on Page 1 -- and preferably at the top. If you think about your own experience in searching, you'll know why. How often have you clicked on a website at the bottom? How often do you look further than the first page? In fact, statistics show that 90% of those who click on a website never get past Page 1 of the search engine. Over 60% of their visits are to websites in the top three ranks of Page 1.
If Joe's Electric were in a small town, Joe probably wouldn't face much competition. With a good website, Joe's Electric could soon be right at the top of Google. But as his electrical contracting company is in Tacoma, an urban area, he'll need SEO to get his website to the top.
Steps of Search Engine Optimization
The first step is to make sure that your website is search engine-friendly. This is "On-Site SEO."
- Include "keywords" and related words on your site. Keywords are the words and phrases a searcher types into a search engine when looking for your trade. For example, if you're an HVAC contractor, your site needs to include keywords like "HVAC" "contractor" "heating" and so on. These tell the search engines that your site is relevant to searches for HVAC contractors.
- Add informative articles about your trade.
- Make specific programming changes, for example, to include "Metatags" and "Site Maps." These are techie-talk for labels that help search engines better understand your website content.
The next steps, "Off-Site SEO" show Google that your website is trusted and popular. This is done by getting other websites to link to yours. Google counts each link as a vote of confidence.
Off-Site SEO -- Get Links to Your Website from:
- Local Business directory websites
- Social Networking Sites
- Article sites
- Websites relevant to contracting
How Contractors Can Do Internet Marketing
While SEO is no more complicated than a construction trade, it is a different trade from contracting, and it can become time-consuming. Most contractors don't build their own websites nor work on pushing them to the top of Google with SEO. Internet marketing professionals are available who can focus on getting you more customers while you focus on what you know best -- your trade.
Gtouchmarketing provides several marketing tools for HVAC Contractors in Walnut Cove. Top HVAC contractors know that you must always keep marketing. Even when you have more projects than you can handle. Because when you stop marketing, you stop adding to your pipeline, and eventually you will not have any clients nor projects. So always keep marketing.
Gtouchmarketing is your solution provider. We can provide your business with the marketing plan you need for success, from corporate identity, to advertising and marketing, to web development, through printing services, while meeting your objectives, schedule, and budget. Let us become your marketing arm and drive the business that you need.
Are Your Marketing Efforts Already Successful? How Can You Know What Marketing Techniques Will Work Best For Your HVAC Company in Walnut Cove? Call Us or Email Us Today
HVAC Web Design Financing Specials Walnut Cove